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***All shipping charges including regular shipping and Expedited shipping costs are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.

To find out how to return items please go to the “Order History” section under the “My Account” tab. There you will find your recent orders and be able to click the “Return Item” button. If you have any questions regarding returns please contact our support team at

Extended Holiday Return Policy:

Looped in items Purchases made November 23, 2020 — December 24, 2020 may be returned through January 12, 21

Customer Service Hours
Monday through Friday 9:00am - 5:00pm (PST)

*There will be no shipping on dates stated above, all orders submitted during Holiday will be processed the following business day. Our Customer Support Center will be closed the following Holidays:

Extended Holiday Schedule:

Tuesday December 24th 2020 closing at 2:00 PM Pacific Standard Time

Tuesday December 31st 2020 closing at 2:00 PM Pacific Standard Time

Extended 2020 Holiday Hours:

Saturday November 30th
Saturday December 7th
Saturday December 14th
Saturday December 21st

Hours: 8:00AM - 2:00PM PST

Corporate HQ Address -

142 Elm Ave
Mount Vernon, NY 10550

* Please note that we do not offer Customer Support Services via in-person on-site visits *